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We stand behind our products to make sure we deliver high quality leather products that last long. We do quality inspections on each handbag before it gets packaged. Even so, however, if there is any factory defect, please notify us for necessary repairs and/or shipping.
Please note that all our products are made of high quality Italian leather. Because it is from the natural resources, there are some variations in the materials themselves such as natural wrinkle, marks, etc.
Please note that if you change your mind and want a return/refund or an exchange, you need to send the item(s) back to us at the address we will provide during return processes, at your expense. Once we receive your package, we will promptly process an exchange or issue a return/refund in accordance with the policy. Please be certain to insure the package.